Terms of Service

Introduction and Acceptance of Terms

Welcome to Evola, an AI-powered Canadian immigration assistant designed to help skilled professionals navigate their immigration journey efficiently. Evola is operated by North Egg Service. By accessing or using our service, you agree to be bound by these Terms of Service. If you do not agree with any of these terms, please do not use our service.

Use of the Service

Evola provides users with AI-powered immigration guidance, policy insights, and personalized assistance for Canadian skilled immigration programs including Express Entry and Provincial Nominee Programs. You agree to use the service in accordance with all applicable local, state, national, and international laws and regulations.

User Accounts and Registration

Account Creation: To access certain features of the service, you need to create an account. You must provide accurate and complete information during the registration process.
Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
User Responsibilities: You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

Credits System

Credits Acquisition

New User Bonus: New users receive 30 free credits upon registration
Starter Pack: $39 one-time payment, provides 600 credits (500 + 100 bonus), valid for 12 months
Standard Monthly: $59/month subscription, provides 11,000 credits (10,000 + 1,000 bonus), valid for 1 month
Custom Plans: Enterprise and team plans available with custom pricing

Credits Consumption

AI Consultation: Each AI conversation consumes 10 credits
Automatic Refund: Credits are automatically refunded if AI service fails or encounters technical errors
No Hidden Fees: No additional charges for API calls or system usage beyond AI conversations

Credits Management

Expiration Policy: Credits have defined validity periods and will expire automatically after the specified time
Non-Transferable: Credits cannot be transferred between accounts, extended, or exchanged for cash
Usage Tracking: All credit consumption is tracked and visible in your account dashboard
Balance Protection: Negative credit balances are prevented; service will be suspended when credits are insufficient

Content and Intellectual Property Rights

All content provided through Evola, including but not limited to AI models, immigration databases, guidance algorithms, and documentation, is protected under copyright law. The copyright owner of Evola is evolaai.com, operated by North Egg Service.

You acknowledge that you do not own the underlying technology or intellectual property that makes up the Evola service, and you agree to respect the intellectual property rights of evolaai.com and any third parties.
While you retain ownership of your personal immigration information and conversations, the core Evola platform and AI technology remain the property of evolaai.com.

Prohibited Activities

You agree not to engage in any of the following prohibited activities while using Evola:

Unauthorized access to or distribution of our proprietary AI models and databases
Reselling or redistributing Evola's immigration guidance without authorization
Interfering with or disrupting the security or performance of the service
Using the service for any illegal or unauthorized purpose
Attempting to bypass any security features or credit system controls
Providing false immigration information or documentation
Abuse of the AI consultation service for non-immigration related purposes
Attempting to reverse engineer our AI technology or algorithms

Privacy and Data Collection

Evola collects the following types of data:

Account Information: Information you provide when creating an account
Immigration-Related Information: Data you provide for personalized immigration guidance and consultation
AI Consultation Data: Your conversations with our AI assistant and consultation history
Credits and Payment Information: Credits balance, consumption records, payment transactions, and billing data
Usage Details: Data related to your activity on our service
Device Information: Information about the device you use to access our service
Cookies and Similar Technologies: Data that helps us enhance your experience with our service

For more details on data collection practices, please refer to our separate Privacy Policy.

Immigration Guidance Disclaimer

IMPORTANT LEGAL DISCLAIMER:

Evola and North Egg Service provide AI-powered immigration information and guidance for educational and informational purposes only. By using this service, you acknowledge and agree that:

Service Limitations

Not Legal Advice: Our service does not constitute legal advice and should not replace consultation with qualified immigration lawyers or licensed immigration consultants
No Guarantees: We do not guarantee immigration success, application approval, or specific outcomes
Information Accuracy: Immigration policies and requirements change frequently; users are responsible for verifying current information with official government sources
AI Technology Limitations: AI responses may contain errors, inaccuracies, or outdated information

User Responsibilities

Professional Consultation: Users are strongly advised to consult with licensed immigration professionals before making important immigration decisions
Verification Required: All information provided by Evola should be verified with official government sources
Independent Decision Making: Users are solely responsible for their immigration application decisions and outcomes

Company Liability Limitations

No Responsibility for Outcomes: North Egg Service is not responsible for immigration application results, rejections, or decisions made by immigration authorities
Service Availability: We do not guarantee uninterrupted service availability or error-free operation
Third-Party Changes: We are not liable for changes in immigration policies or procedures by government authorities

Pricing and Payments

Payment Terms

Final Sales: All purchases are final and non-refundable unless otherwise required by law or due to technical failures on our part
Price Changes: Prices are subject to change with advance notice to users
Payment Obligations: You agree to pay all charges associated with your selected plan using valid payment methods
Subscription Billing: Monthly subscriptions are billed automatically; users can cancel anytime to prevent future charges

Refund Policy

Technical Failures: Credits will be automatically refunded for AI service failures or technical errors
Service Issues: Refunds may be considered for documented service outages or system failures
No Content Refunds: No refunds for credits consumed through successful AI consultations, regardless of satisfaction with advice
Subscription Cancellation: Canceling a subscription stops future billing but does not refund current period charges

Service Availability and Technical Limitations

Best Effort Service: Evola is provided on an "as is" and "as available" basis with best effort uptime
Maintenance Windows: Service may be temporarily unavailable for maintenance, updates, or technical improvements
System Capacity: During high usage periods, service may be slower or temporarily limited
External Dependencies: Our service relies on external AI and cloud services that may occasionally experience outages

Termination

We reserve the right to terminate or suspend your access to the service at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users of the service, us, or third parties. Reasons for termination may include but are not limited to:

Violation of these Terms of Service
Fraudulent or abusive behavior
Misuse of the credit system
Providing false information
Engaging in prohibited activities

Disclaimer of Warranties

The service is provided on an "as is" and "as available" basis. We make no warranties or representations about the accuracy, reliability, completeness, or availability of the service and disclaim all warranties to the fullest extent permitted by law, including but not limited to:

Warranties of merchantability or fitness for a particular purpose
Warranties that the service will be error-free or uninterrupted
Warranties regarding the accuracy of AI-generated immigration advice
Warranties about immigration application success rates

Limitation of Liability

To the fullest extent permitted by law, North Egg Service and evolaai.com shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from:

Use of or inability to use the service
AI-generated advice or recommendations
Immigration application outcomes or rejections
Service interruptions or technical failures
Loss of data or credits due to system issues
Third-party actions or changes in immigration policies

In no event shall our total liability exceed the amount paid by you for the service in the 12 months preceding the claim.

Indemnification

You agree to indemnify and hold harmless North Egg Service, evolaai.com, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from:

Your use of the service or violation of these Terms
Your immigration applications or related decisions
Your provision of false or misleading information
Your violation of any third-party rights

Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which North Egg Service operates, without regard to its conflict of law provisions. Any disputes arising from these Terms or the service will be resolved through binding arbitration in accordance with applicable laws.

Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of the service after any changes signifies your acceptance of the new terms. We recommend reviewing these Terms periodically.

Contact Information

If you have any questions about these Terms, please contact us at:

Operator: North Egg Service
Website: evolaai.com
Email: support@evolaai.com

By using Evola, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Thank you for choosing Evola!